Terms & Conditions

Terms and Conditions

If you continue to use this website, and Bettermove in general, you are agreeing to comply with and be bound by the following Terms and Conditions of use which in addition to our Privacy Policy govern Bettermove’s relationship with their customers.  You should also read these Terms and Conditions in conjunction with our Terms of Business, a copy of which is available on request by emailing hello@bettermove.co.uk.


Information about BETTERMOVE

Our Site is owned and operated by Bettermove. Bettermove is a trading style of Blootek Ventures Limited, a company registered in United Kingdom under company number 11833187, registered address Blootek Ventures Ltd, 20-22 Bridge End, Leeds, LS1 4DJ

Bettermove provides services to individuals and businesses to facilitate property sales in the United Kingdom.

Bettermove is a member of The Property Ombudsman scheme and follows The Property Ombudsman’s Code of Practice for Residential Estate Agents, which is available to view at www.tpos.co.uk.


In these terms and conditions, the following words and phrases shall have the following meanings:

‘Account Manager’

Means the person(s) licensed by Bettermove to conduct Market Appraisals and other related services in respect of the Property.

‘Extra Services’

Means any products offered and provided by Bettermove which are additional to the Bettermove Package.

‘Marketing Period’

Means the period of 28 days from the date that Bettermove commences the marketing of the Property on Our Site or Partner Sites or until such time as the Property advert is removed or withdrawn by Bettermove on Our Site or such Partner Sites.

‘Partner Sites’

Means Rightmove and any other website that Bettermove decides to partner with to promote the Property.

Social Media Platforms

Means Facebook, Twitter and any other social media platform Bettermove decides to promote your Property.


Means the residential property in the United Kingdom that you have asked Bettermove to appraise or have instructed Bettermove to advertise for sale.


Means the date on which the legal transaction of the sale of the Property is complete.


Means the owner of the Property or the person who is entitled to sell the Property.


Means the Estate Agency services provided by Bettermove, as set out in these Terms and Conditions and our Terms of Business

 ‘Electronic Signature – RightSignature’

Means to legally obtain, binding signatures electronically on documents online — more quickly and securely than executing paper documents via RightSignature secure platform.


Please refer to our complaints page: www.bettermove.co.uk/complaints for details on our complaints procedure.


Property Valuation

The Property valuation provided to you as part of an online valuation is based on data obtained from various sources including Partner Sites and the Land Registry. Our online valuation takes into account national and regional market value trends. You may contact Bettermove, via email or telephone, at any time during the Marketing Period if you wish to amend the value of your Property.

Instructing Bettermove

Upon instructing Bettermove, you must confirm that you accept these terms and conditions and our Terms of Business. Bettermove’s acceptance of your instruction is subject to receiving satisfactory verification of your identity and details of your Property via the Electronic Signature Service – RightSignature.

Bettermove reserves the right to cancel our agreement with you at any time in accordance with its Cancellation and Refund Policy.

Bettermove Packages

Bettermove Packages may include some or all of the following services: the Marketing of your Property on Our Website and selected partner sites and property portals, your property matched against our database of pre-approved buyers, online valuation, sales brochure, professional negotiation and progression to completion with a dedicated account manager.

Bettermove agrees to provide the services in relation to the property only for such a time that there is a Bettermove package active within your account.

Property Description & Photographs

The content of the property particulars has been provided by You the Vendor.

The extent of the property and its boundaries are subject to verification by inspecting the properties title deeds and/or by instructing a surveyor. The measurements in these particulars are approximate only and have been provided for guidance purposes only. The fixtures, fittings and appliances have not been tested and therefore no guarantee can be given that they are working. The internal photographs used in these particulars are reproduced for general information and it cannot be inferred that any item is included in the sale.

By marketing your property with Bettermove you confirm that you have checked the content of the draft particulars of sale sent and can confirm that the content is correct and accurately describes the Property.

You also agree to indemnify Bettermove against all liabilities, costs, expenses, damages and losses that they may incur if it is found that the particulars for sale mis-describe the Property or are inaccurate.

Offers On Properties

Bettermove will contact you with confirmation of all offers received from prospective Purchasers by email or phone call as soon as an offer is submitted and is proceedable. Providing the offer is more than the Agreed Sum (as defined in our Terms of Business)

Upon receiving confirmation that an offer for the sale of the Property has been accepted and the Memorandum of Sale has been signed by both parties, Bettermove will pass over all relevant details to our partner conveyancer. 

Sales Support

Signing up to our Bettermove Packages will allow you access to our Sales Support Team who will assist you up to the Completion of the sale of the Property. Bettermove will have no liability in respect of any aborted purchases and any resulting costs.

Upon exchange of contracts on the Property with a Purchaser you agree to notify Bettermove. Upon receiving notification of the exchange of contracts on your Property, Bettermove will cease to market the property on Our Website, Social Media Platforms and all Partner Sites.

Property Viewings

As the Seller it will be your responsibility to conduct viewings for prospective Purchasers unless you have instructed Bettermove that you wish for us to undertake viewings on your behalf.

Energy Performance Certificate (‘EPC’)

It is a legal requirement that you to have a valid EPC for the Property before we can begin to Market the Property. It is your responsibility to ensure that you have a valid and up to date EPC prior to your Property being listed. If you do not have a valid EPC you may instruct Bettermove to provide you with an EPC via our Extra Services. We can arrange an EPC for £96 including VAT.

Assisted Viewings

If you would like Bettermove assisted viewings at the Property you must ensure that your Account Manager has access to the Property at the date and time of any arranged viewings. 


Your Property will be advertised on Our website, Social Media platforms and Partner Sites and property portals that we consider to be the most effective at securing interest in the Property from prospective Purchasers for the duration of the 28 day Marketing Period. We will cease marketing if the property is sold, or if you advise us in writing that you wish to cancel the agreement.

Description of the Property

You agree to cooperate with Us in connection with the sale of the Property and to provide such information as We may reasonably request in connection with the Property within a reasonable time of Us asking for it.

Any information You supply about the Property shall be accurate and not misleading and You are solely responsible for the accuracy of that information supplied. Accordingly, you may be liable for any loss We suffer as a result of You providing information that is false or misleading.

At our absolute discretion We may choose not to publish information You provide Us about the Property. We will usually only do this if We think the information may be inaccurate or misleading and may not comply with the law.

A copy of the Property details will be forwarded to You. Under the Consumer Protection from Unfair Trading Regulations and the Property Ombudsman’s Code of Practice anything We say or publish about the Property must be accurate. It is therefore very important that you read the details carefully and immediately inform Us if there is anything that is inaccurate. In addition, We are obliged to pass on any material information that would impact on a potential Buyer’s transaction decision and so You must advise Us of anything you feel is relevant to this.

It is your responsibility to check your listing, the description and photographs. In the event that We intend to use marketing material produced by a third party such as another Estate Agent then You must obtain the party’s permission to do so prior to the commencement of the marketing. We can provide property photography and floor plans as part of the service if requested to do so.

In the event you are using a sub agent, intermediary or third party broker to market the property via Bettermove it is your responsibility to ensure the details are factually correct.

Contract Assignment

Bettermove reserves the right to assign your agreement to a third party at any time, subject to the third party agreeing to honour any agreements in place inclusive of our marketing services.

Limitation of Liability

Bettermove, our suppliers or other third parties mentioned on this website will not be liable for any damages arising out of the use, inability to use, or results of use of this website, any web sites linked to this site or any material or third party services.

Cancellation and Refunds

Your right to cancel

Right to Cancel – If you are a consumer client and this contract was not agreed within one of our branches you have the right to cancel this contract within 14 days without giving any reason up to the time you approve your brochure to go live. At this point it will be deemed that Bettermove has fulfilled its marketing service.

If you do request that we begin immediate marketing of your property during the 14 day cancellation period the contract will have been fully performed, notwithstanding that cancellation took place.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement in writing via email to customercare@bettermove.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.



Buying a Property

We advise any prospective purchaser to make their own enquiries to establish whether the property value is reasonable before proceeding.

Every effort is made to make sure the property details are accurate as possible however we cannot be held liable for any losses because of any buying decisions made from relying on the brochure. Due diligence should be exercised at all stages including obtaining a survey from a RICS chartered surveyor, performing local authority searches, visual inspection of the property and full investigation of the title of the property by a solicitor and to verify the legitimacy of the seller to avoid any false misrepresentation.

The purchaser must declare any financial incentive or cashback if appliable to the lender. It is important that these are disclosed upfront when making an application by informing the lender and broker.

Bettermove take no responsibility in the event that a buyer has neglected to inform the lender of any such financial incentive offered by the seller, sub agent, intermediary seller, or third party brokering agent.

Reservation Fee

Buyers are requested to pay a reservation fee of £1,000 which reserves the property for a period of 8 weeks and helps to protect all parties. Further information relating to the Reservation Fee as well as the actual terms relied upon can be found in our Reservation Agreement document and can be provided upon request.


To request a copy of the full ‘Bettermove terms of business for your property sale agreement’ to read in conjunction with the ‘Bettermove property sale agreement’ please email us at hello@bettermove.co.uk using the subject ‘request full terms of business’

Let's talk

Get in touch

  • This field is for validation purposes and should be left unchanged.