Terms & Conditions

Terms and Conditions

Information about BETTERMOVE

Our Site is owned and operated by BetterMove. BetterMove is a trading style of aBetterMove Ltd, a company registered in United Kingdom under company number 10029460, our registered address is at Unit 10, Kings Road, Swansea, SA1 8PL. BetterMove’s VAT number is 256860575.

BetterMove provides online estate agency services to individuals and businesses to facilitate property sales in the United Kingdom (excluding Northern Ireland).

BetterMove is a member of The Property Ombudsman scheme and follows The Property Ombudsman’s Code of Practice for Residential Estate Agents, which is available to view at www.tpos.co.uk.

Definitions

In these terms and conditions the following words and phrases shall have the following meanings:

‘Account Manager’

means the person(s) licensed by BetterMove to conduct Market Appraisals and other related services in respect of the Property;

‘Extra Services’

means any products offered and provided by BetterMove which are additional to the BetterMove Package;

‘Marketing Period’

means the period of 6 months from the date that BetterMove commences the marketing of the Property on Our Site or Partner Sites or until such time as the Property advert is removed or withdrawn by BetterMove on Our Site or such Partner Sites.

‘Partner Sites’

means Rightmove, Zoopla and any other website that BetterMove decides to partner with to promote the Property;

Social Media Platforms

Means Facebook, Twitter and any other social media platform BetterMove decides to promote your Property;

‘Property’

means the residential property in the United Kingdom (Excluding Northern Ireland) that you have asked a BetterMove to appraise or have instructed BetterMove to advertise for sale;

 ‘Completion’

means the date on which the legal transaction of the sale of the Property is complete;

‘Seller’

means the owner of the Property or the person who is entitled to sell the Property;

‘Services’

means the estate agency services provided by BetterMove, as set out in these terms and conditions;

‘BetterHub’

means the interactive facility on Our Site where you can view details of the Property listings, diary appointments and availability and the progress of your sale of property;

‘BetterMove Package’

means the package of Services provided by BetterMove for a fixed fee (as advertised on www.bettermove.co.uk)

 ‘Electronic Signature – RightSignature’

Means to legally obtain, binding signatures electronically on documents online — more quickly and securely than executing paper documents via RightSignature secure platform.

Property Valuation

The  Property valuation provided to you as part of an online valuation is based on data obtained from various sources including Partner Sites and the Land Registry. Our online valuation takes into account national and regional market value trends. You may contact BetterMove, via email or telephone, at any time during the Marketing Period if you wish to amend the value of your Property.

Instructing BETTERMOVE

Upon instructing BetterMove, you must confirm that you accept these terms and conditions. BetterMove’s acceptance of your instruction is subject to receiving satisfactory verification of your identity and details of your Property via the Electronic Signature Service – RightSignature.

BetterMove reserves the right to cancel our agreement with you at any time in accordance with its Cancellation and Refund Policy.

BETTERMOVE Packages

All BetterMove Packages include the following services: the Marketing of your Property on Our Website and selected Partner Sites, your property matched against our database of pre-approved buyers, Online Valuation, Sales Brochure and For Sale Board, professional negotiation and progression to completion with a dedicated Account Manager.

BetterMove agrees to provide the Services in relation to the Property only for such a time that there is a BetterMove Package active within your account.

Property Description & Photographs

It is your responsibility to ensure that all descriptions, photographs, floor plans and any other information regarding the Property are accurate, current and not misleading in any way.

Offers On Properties

BetterMove will contact you with confirmation of all offers received from prospective Purchasers by email or phone call as soon as an offer is submitted.

Upon receiving confirmation that an offer for the sale of the Property has been accepted and the Memorandum of Sale has been signed by both parties, BetterMove will pass over all relevant details to our partner conveyance or the conveyance/solicitor you have instructed.

Sales Support

Signing up to our BetterMove Packages will allow you access to our Sales Support Team who will assist you up to the Completion of the sale of the Property. BetterMove will have no liability in respect of any aborted purchases and any resulting costs.

Upon exchange of contracts on the Property with a Purchaser you agree to notify BetterMove. Upon receiving notification of the exchange of contracts on your Property, BetterMove will cease to market the property on Our Website, Social Media Platforms and all Partner Sites.

Property Viewings

As the Seller it will be your responsibility to conduct viewings for prospective Purchasers unless you have instructed Bettermove or signed up to our Accompanied Viewings extra service.

EXTRA SERVICES

Upon instructing BetterMove, you can select Extra Services relating to the marketing of the Property. Additional fees for any selected Extra Services are to be paid in advance at the point of Welcome to Market email and may be subject to additional terms and conditions. You can add Extra Services at any time during the Marketing Period by contacting BetterMove. Upon any Extra Service being commenced, whether by BetterMove, or any third party, there are limited circumstances in which the fees for Extra Services will be refunded. Please refer to the BetterMove Cancellation and Refunds policy.

Energy Performance Certificate (‘EPC’)

It is a legal requirement that you to have a valid EPC for the Property before we can begin to Market the Property. It is your responsibility to ensure that you have a valid and up to date EPC prior to your Property being listed. If you do not have a valid EPC you may instruct BetterMove to provide you with an EPC via our Extra Services. This Extra Service is fulfilled by our preferred provider who may change from time to time.

‘For Sale’ Board

BetterMove will arrange for a ‘For Sale’ board provider to place one ‘For Sale’ board at the Property which BetterMove is Marketing. BetterMove and we will arrange for the board to be collected at such time when the Property is sold, or at the end of the agreed Marketing Period, whichever occurs first. It is your responsibility to ensure that the ‘For Sale’ board is kept safe and secure for collection by the provider.

Assisted Viewings

If you would like BetterMove Assisted Viewings at the Property you may purchase the Unlimited Assisted Viewings Extra Service. You must ensure that your Account Manager has access to the Property at the date and time of any arranged viewings. This is an Extra Service that is provided by a third party and must be paid for in advance either at Welcome to Market or as an Extra Service within your marketing period

Featured Listings

Featured Listings is an Extra Service fulfilled by BetterMove’s Partner Sites.  This Extra Service is non-refundable, in accordance with the Cancellation and Refunds policy.

Fees and Payment

The fee for the relevant BetterMove Package is as advertised on Our Website and the fees for Extra Services offered by BetterMove will be charged at the rates detailed on Our Website and Welcome to Market email. The total amount which will be payable by you will be calculated depending on the Extra Services (if any) you have selected. The BetterMove Package is based on the marketing of one property and if you require BetterMove to market further properties, additional fees will be payable.

You must pay for the Package in advance by providing us with your credit or debit card details and authorising payment for the Services, either online or over the telephone with one of our Account Managers, or you can defer payment for the Services with our Pay Later option.

“Pay Now Option”

By opting to use this payment option, you agree to pay BetterMove in advance for the BetterMove Package and any Extra Services selected. Payment can be over the telephone with one of our BetterMove Account Managers, using a credit or debit card.

“Pay Later Option”

You may defer payment by making a successful application for a credit facility offered by Deko. You will entering into a separate credit agreement with Deko which is not connected to your agreement with BetterMove and will be subject to Deko’s separate terms and conditions and privacy policy. It is your responsibility to review Deko’s terms and conditions and privacy policy and are comfortable with these terms before you apply for credit. If your credit application to Deko is declined, you are able to take up the Pay Now option.

Marketing

Your Property will be advertised on Our Website, Social Media Platforms and Partner Sites that we consider to be the most effective at securing interest in the Property from prospective Purchasers for the duration of the 6 month Marketing Period. After this 6 month period, you will be placed on a 1 month rolling contract unless terminated. After 6 months your marketing activity and portal exposure may be amended.  We will also cease marketing if the property is sold, or if you advise us in writing that you wish to cancel the agreement.

Listing with Multiple Agencies

Upon instructing BetterMove to list your property if your property is being advertised by another estate agency, it is your responsibility to ensure that you are allowed to advertise with BetterMove at the same time. If this puts you in breach of your other agent’s terms of contract then your listing can be stopped provided you give us at least 48 hours’ notice.

In the event of cancellation for this reason you shall not be entitled to a refund unless notification is given to BetterMove prior to the Property going on the Market.

Description of the Property

You are required to disclose any information that you are aware of that relates to the Property in a clear and timely manner. All information you provide must be accurate and not be misleading. You are responsible for the accuracy of all information supplied to BetterMove in relation to the Property.

It is your responsibility to check your listing, the description and photographs. It is your responsibility to notify BetterMove of any incorrect or missing information prior to the Property being listed on the Market.

Limitation of Liability

BetterMove, our suppliers or other third parties mentioned on this website will not be liable for any damages arising out of the use, inability to use, or results of use of this website, any web sites linked to this site or any material or third party services.

Cancellation and Refunds

Your right to cancel

Right to Cancel – You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day this contract was agreed.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending us a clear statement in writing to A Better Move Ltd, Unit 10 J-Shed, Kings Road, Swansea, Wales, SA1 8PL – or via email to info@bettermove.co.uk. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Complaints

We operate a formal complaints procedure and a copy is available upon request.  We are also a member of The Property Ombudsman Scheme for estate agents (TPOS) and follow the Code of Practice. By entering into this agreement you agree that if the Ombudsman asks for information about any aspect of our dealings with you we can provide the information; whether that be in relation to a complaint, or their monitoring process.  A copy of their Code of Practice and the Consumer Guide is available from www.tpos.co.uk

Any complaints about the Services must be made in writing and sent to BetterMove FAO Customer Relations Manager, Bettermove, South Lodge, Thorn Lane, Leeds, LS8 1NN.